Case assessment
Review the documents, payments, correspondence, contract structure and evidence gaps.
China supplier dispute support
A Chinese supplier took payment but did not ship. What happens next?
Hainanet verifies the facts in China, establishes the current status of the company and production, reaches decision-makers and coordinates out-of-court negotiations. If legal escalation is required, licensed PRC counsel is engaged under a separate agreement with the client.
Typical situation
The promises continue, but there is no verifiable shipping plan
The supplier keeps moving dates, changes its explanation or stops responding. The first task is to distinguish a commercial dispute from insolvency, halted production or other circumstances and determine which actions are actually available inside China.
A previous successful shipment or supplier verification reduces risk but does not guarantee performance on a later order.
What Hainanet does
Turn remote correspondence into verified facts and a formal position
- Builds an evidence timeline from the contract, order, invoices, payments, specifications, messages and promised dates
- Verifies the exact PRC legal entity, registration status, management and available lawful risk indicators
- Checks the current status of the office, factory or warehouse and coordinates an agreed visit where appropriate
- Reaches decision-makers and presents the client-approved commercial position
- Documents settlement options: shipment, refund, instalments, replacement goods or a signed agreement
- Prepares the file for licensed PRC counsel if an out-of-court solution is not reached
Process
Five stages with a defined output at each step
Local verification
Confirm the legal entity, operational status and available lawful risk indicators.
Formal local contact
Reach management, deliver the approved position and coordinate a meeting or visit if needed.
Settlement path
Work toward a verifiable shipment, refund, payment schedule or signed settlement.
Lawful escalation
Transfer the file to licensed PRC counsel for a legal demand, preservation, arbitration or litigation.
Scope boundary
Commercial support and legal representation are contracted separately
The client engages Hainanet for fact verification and out-of-court commercial support. A limited power of attorney may be issued with an exact list of authorised actions.
- Hainanet does not promise recovery or shipment and does not present assumptions as verified facts
- Lawyer demands, preservation measures, arbitration and court proceedings are handled by a licensed PRC law firm under a separate client agreement
- A contract breach alone does not prove fraud; that assessment requires evidence, review of intent and a decision by the competent authority
- The police are not used as leverage in an ordinary commercial dispute
Stage output
A working picture of the case, not another chain of promises
- Case map and evidence timeline
- List of missing documents and facts
- Supplier status and contact report
- Meeting or visit record, where performed
- Documented shipment, refund or settlement option
- PRC counsel escalation plan where justified
For the initial assessment
What to attach
You do not need a perfect file. Send what you already have and we will identify the gaps.
- Signed contract, purchase order, pro forma invoice and specifications
- Proof of payment and beneficiary details
- Supplier’s Chinese legal name and Unified Social Credit Code, if known
- Complete email or WeChat correspondence with dates and participants
- Promised production, inspection and shipment dates
- Known office, factory or warehouse addresses and management contacts
- Previous demands and the supplier’s replies
Key questions
Frequently asked questions
Can Hainanet file a court claim directly?
No. Court representation and lawyer documents are handled by a licensed PRC law firm under a separate agreement with the client.
Can the matter be reported to the police immediately?
Delay or breach of contract alone does not prove fraud. The facts and possible intent must first be reviewed; qualified counsel and the competent authorities determine the appropriate route.
Do you guarantee a refund?
No. The outcome depends on the contract, evidence, supplier condition, available assets and jurisdiction. We commit only to the agreed verification, communication and documentation work.
What if the dispute has already lasted for months?
Do not postpone checking the documents and applicable deadlines. The earlier the facts and supplier position are recorded, the more practical options remain.
Confidential enquiry
Describe the dispute and attach the documents
For an initial response, tell us the supplier, payment amount and date, what should have been delivered, the agreed deadline and the result you are seeking. We will review the material and propose a reasoned first step.